Boehringer Ingelheim

Privacy Statement

Effective Date: January 1, 2020.

This Privacy Statement applies to Boehringer Ingelheim USA Corporation and affiliates, subsidiaries and other operating companies within the United States, collectively BI, We, Us, or Our. Please read the following carefully.  This Privacy Statement describes Our practices in connection with your Personal Information (as defined below) that We collect in the following ways:

             On Websites operated by Us, from which you are accessing this Privacy Statement, Our Apps and other software applications made available by Us for use online (collectively, the Online Services)

             On Social Media Pages and apps that link to this Privacy Statement

             In offline interactions you have with Us

In this Privacy Statement, We refer to Our Websites, Our Apps, Our Social Media Pages, and Our offline activities collectively as the Services.

This Privacy Statement covers the following topics:

              Personal Information

o     How BI collects Personal Information

o     Personal Information BI collects

o    How BI uses Personal Information


             Your Privacy Choices

              Information BI Collects through Our Online Services

o     Automatic Collection of information

o     How We use information collected through Our Online Services

o     Automatic Collection: Opt-Out Choices


              Childrens Privacy

              Additional Terms

              Links to Other Sites

              Mobile Apps

              Website Tracking and Online Behavioral Advertising

              Data Processing

              California Privacy Rights

              Changes to the Privacy Statement

              Contact Us



Personal Information means information that identifies you individually, such as your name, address, email address, or picture. In order to access certain features offered through Our Services, you may be asked to provide your Personal Information.

How BI collects Personal Information

             Directly from individuals

             In connection with your use of Our Services

             Through Our Websites and Apps

             From healthcare professionals

             From contract research organizations and clinical trial investigators

             From individuals enrolled in clinical trials

             From government agencies or public records

             From third party service providers, data brokers or business partners

             From industry and patient groups and associations

From time to time, We may use or augment the personal data We have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, We may use such third party information to confirm or verify licensure of healthcare or veterinary professionals or to better understand your interests by associating demographic information with the information you have provided.

Personal Information BI collects

We may collect the following types of Personal Information:

          Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information)

          Biographical and demographic information (such as date of birth, age, gender, ethnicity, marital status, and sexual orientation)

          Health and medical information (such as information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history, and medications an individual may take, including the dosage, timing, and frequency)

          Any information We collect in connection with managing clinical trials, conducting research, providing patient support programs, distributing and marketing Our products, managing compassionate use and expanded access programs, and tracking adverse event reports

          Information regarding any parents or legal guardians

          Financial information to complete a transaction or determine eligibility for patient assistance programs

          Username and password that you may select in connection with establishing an account on Our websites or mobile apps

          Your photograph, social media handle or digital or electronic signature

          Publicly available information

          Internet activity, such as your browsing history, your search history, and information on your interaction with Our Services and advertisements;

          Information about your household including information about your pets

          Inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, behavior, attitudes and abilities.

          Professional credentials, educational and professional history, institutional and government affiliations, and information included on a resume or curriculum vitae education and work history (such as work experience, education, and languages spoken)

If you disclose any Personal Information relating to other people to Us or to Our service providers in connection with the Services, you represent that you have the authority to do so and to permit Us to use the Personal Information in accordance with this Privacy Statement.

How BI uses Personal Information

We use personal information in one or more of the following ways:

       To meet legal, security, processing, and regulatory requirements

How BI Shares Personal Information

We may disclose your Personal Information in one or more of the following ways:

We do not disclose your Personal Information to third parties for purposes of third-party marketing. We do not sell your Personal Information.


If We use your email address to send you email messages related to a product or service for which you have requested information or to send you marketing emails with products or services that We think you might like, you can always change your mind and ask Us to stop emailing you. You can do so by following the link to Unsubscribe in Our emails or otherwise contacting Us.

If We use your phone number to call you or send you a text message in connection with a product or service for which you have signed up, you can change your mind and ask Us not to call you anymore. If you have received a text message from Us, you can unsubscribe by following the instructions within the text message, or by responding with the word, Stop.

If We use your mailing address to send you materials and information through the mail that you have requested or that We believe would be of interest, you can change your mind and ask Us to stop sending such materials to you by mail or telephone at the address or telephone number listed in the Contact Us section of this Privacy Statement.


You may have certain rights and choices regarding Our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:

If you are a California resident and would like to make a request relating to your privacy rights under the California Consumer Privacy Act, please click here.

We reserve the right to verify your identity in connection with any requests regarding Personal Information to help ensure that We provide the information We maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, We may require and request additional information to verify that you are authorized to make that request.

We reserve the right to deny your request if We cannot verify your identify. Where We deny your request in whole or in part, We will endeavor to inform you of the denial, provide an explanation of Our actions, and the reasons for the denial.

We will not restrict or deny you access to Our Services because of choices and requests you make in connection with your Personal Information. Please note, certain choices may affect Our ability to deliver the Services. For example, if you sign up to receive marketing communications by email, then ask BI to delete all of your information, We will be unable to send you marketing communications.


Automatic Collection of Information

BI also collects Information about how you interact with Our Online Services such as page views, unique views, what you click on the website, average time on the website or using Apps, browsers, operating systems and Internet Protocol (IP) Address.

This is passively collected, which means that it is collected without you having to do anything, using the following tracking technologies:

Cookies are small text files that are placed on your browser, either for the duration of your website session (called session cookies) or more permanently (called persistent cookies). Anonymous identifiers are sometimes used in place of cookies on mobile devices which may not support cookie technology. Sometimes We work with third parties who also place cookies on your device. 

Pixel tags, also known as web beacons, function similarly to cookies.  A pixel tag is an invisible, one pixel-sized piece of code which transmits certain information to Our servers.  They are placed on key pages, tools and areas of the websites and Apps.  When a visitor requests/visits/clicks on anything that includes a pixel tag, the information about the visitors action is recorded in a web log.

Web Analytics tracks how visitors interact with Our Online Services, including where they came from and what they did on a site. Web Analytics uses cookies and other tracking technologies to collect the following types of information about the Online Services: visits, page views, unique views, bounce rate, average time on site, language, visitor country location, browsers, operating systems, screen colors and resolutions, referring sites and top landing and exit pages.

How We use information collected through Our Online Services:

We will use this information in one or more of the following ways:

Automatic Collection: Opt-Out Choices

You may have choices about how your information is collected through tracking technologies.

For Our websites, you may opt to enable a feature on your browser that will erase cookies, block all cookies or warn you before cookies are stored or exchanged. Please be aware, however, that some parts of the websites may no longer function properly if cookies are disabled.

You may be able to disable pixel tags by changing your browser settings to omit images or through commercially available software packages.

For more information on opting out of tracking over time and across third party sites, please refer to the Website Tracking and Online Behavioral Advertising section of this Privacy Statement, below.

For more information on your choices that are specific to mobile applications, please refer to the Mobile Apps section of this Privacy Statement, below.


BI takes reasonable measures to protect the information it processes against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these efforts, however, no organization, including BI, can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and We bear no liability for uses or disclosures of personal data or other data arising in connection with theft of the information or other malicious actions.


The websites and any accompanying services offered are not directed at children who are under 13 years of age. It is BIs policy to require that individuals requesting information on Our products be 13 years of age or older.

Should We receive Personal Information from a person who We know is under 13, We will endeavor to delete such information from Our database. The information will not be used for any purpose. If you believe that a person under 13 has provided Us with his or her Personal Information, please notify Us so that We can take reasonable steps to remove the information from Our database.


BI may offer apps, special programs, clinical trials, activities, events or promotions (Programs) that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information you provide will be processed in connection with the Programs. You should review the terms applicable to the Programs before interacting or participating in the Programs.


As a convenience to Our visitors and users, BI may offer links to a number of other sites that We believe may offer useful information. When you click on one of these links, you will be transferred from the BI website or App and be connected to the site of the organization or company that you selected.  The BI Privacy Statement is no longer applicable when you leave Our Online Services. Each of these linked sites maintains its own independent privacy policies and procedures, which you should consult before providing any of your Personal Information.


When you download or purchase an App, or make an in-app purchase, you do so through a third party mobile application online store.  You may be required to register with the mobile app store and be logged on before you can download or purchase an App or make an in-app purchase of another product using the App.  When downloading an App, or using an App with features through your mobile platform, the app provider will typically also collect certain device and app-related information. 

Some Apps may send push notifications, or notices of interest sent out in the absence of a specific request, to your mobile device. If you decline to accept push notifications, you may not receive the most current updates and features of the App.

You have choices when it comes to how Apps function on your mobile device. You may be able to:

             Manage push notifications by using your built-in mobile device settings and controls

             Manage location information by using your built-in mobile device settings and controls

             Manage/restrict in-app purchases by using your built-in mobile device settings and controls

             Block navigation to the web by turning off network access on the device or turning off the browser

Access to or availability of controls may vary depending on your device.


We use information collected through cookies in order to provide you with relevant advertising and product information of interest after you leave Our website. You can opt-out of that tracking by going to the Network Advertising Initiatives (NAI) website and opting out of tracking by advertising networks, which may include, but not be limited to Google DoubleClick, AdRoll, and BrightRoll. The NAIs website can be found here. Please understand that if you decide to opt out, you will still receive advertising online, but it may not be relevant to your interests or targeted based on your internet browsing activity.

We do not currently respond to browsers Do Not Track signals with respect to Our Websites and Apps.


The information on websites and Apps is intended for use by U.S. residents only. Websites or Apps may contain information about products not available in other countries or regions of the world or that may be available under a different trademark or name. Other countries may have laws, regulatory requirements and medical practices that differ from those in the United States and may require different or additional information. Therefore, product information may not be appropriate for residents of other countries.


Californias Shine the Light law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year.  BI does not distribute your personal information to outside parties for their direct marketing without your consent.


BI reserves the right to modify, add or remove portions of this Privacy Statement at its discretion.  If We decide to change this Privacy Statement, We will post those changes at this site. Continued use of Our sites following any changes in Our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Privacy Statement.


If you have any questions about Our Privacy Statement, the Online Services or rights you have in connection with your personal information, you may contact Us using Our email or by mail at:

Boehringer Ingelheim USA Corporation

900 Ridgebury Road

Ridgefield, CT 06877

Phone: 1-800-243-0127


Boehringer Ingelheim Animal Health USA Inc.

3239 Satellite Blvd NW

Duluth, GA 30096

Phone: 1-800-325-9167

CL-NON-100021 (12/19)